Shipping policy

## Shipping Conditions

### Delivery

We deliver within Germany, the European Union, and to the USA with DHL.

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## Shipping Costs

### Germany
- Flat rate of €4.90 per order
- Free shipping for orders over €49

### European Union (EU)
- Flat rate of €9.00 per order
- Free shipping for orders over €49

### USA
- Flat rate of $29.90 per order
- Free shipping for orders over $49

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## Delivery Time

The processing and production time is usually 1–3 business days, depending on the individual personalization of the product.

### Estimated Delivery Times
- Germany: an additional approx. 1–3 business days
- EU: an additional approx. 3–8 business days (depending on the destination country)
- USA: an additional approx. 7–14 business days

Please note:
For personalized products, the delivery time may be slightly extended, as each piece is made individually for you.

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## Shipping Information

After shipping, you will automatically receive a tracking number via email, with which you can track the status of your order at any time.

Delivery to parcel stations is possible.

If an item arrives damaged, please contact us immediately at:

support@gravicraft.de

We will quickly find a suitable solution.

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## Customs and Import Fees

For international orders, especially deliveries outside the European Union, additional customs, tax, or import fees may apply. These fees are determined by the respective destination country and are to be borne by the buyer.

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## Note According to Small Business Regulation

According to § 19 UStG, no sales tax is charged.